How to Change or Update a Caregiver in Michigan’s Home Help Program
Sometimes life changes. A family member may no longer be able to provide care, or the person receiving services might want to switch to a different caregiver. Whatever the reason, it’s possible to change or update the caregiver listed in Michigan’s Medicaid Home Help Program — but it’s important to follow the right steps to avoid delays or service interruptions.
Here’s a step-by-step guide to making a caregiver change the right way.
🔁 When Would You Need to Update the Caregiver?
You may need to change or update the caregiver if:
The current caregiver moves, gets a new job, or is unavailable
The care recipient wants a different family member or friend to help
A paid caregiver is no longer a good fit
The care recipient transitions from a family caregiver to a professional or vice versa
📋 Step 1: Notify the Adult Services Worker (ASW)
The first step is to contact the Adult Services Worker (ASW) assigned to the case. You can do this by phone or in writing. Let them know:
That the current caregiver is no longer providing services
The name and relationship of the new caregiver
When the change will take effect
Your ASW will update your case file and guide you through the next steps.
📝 Step 2: Ensure the New Caregiver Enrolls in CHAMPS
Every caregiver in the Home Help Program must be enrolled in CHAMPS before they can be paid.
The new caregiver will need to:
Create a MILogin account at milogin.michigan.gov
Request access to the CHAMPS portal
Register as an individual caregiver provider
No payments will be issued to a new caregiver until CHAMPS enrollment is complete.
📄 Step 3: Complete the Home Help Provider Agreement
The new caregiver must sign a Provider Agreement, confirming they understand their role and the rules of the program. The ASW will usually provide this form during a home visit or send it by mail.
⏱ Step 4: Avoid Gaps in Service
It’s important to make the caregiver switch as smooth as possible. Here are some tips:
Choose an effective date and communicate it to your ASW
Don’t allow the new caregiver to begin until they are fully approved
Stop submitting timesheets for the old caregiver once the change is confirmed
If there is a break in services, payments may be delayed.
✅ Step 5: Keep Records Up to Date
Make sure that all contact information, care logs, and paperwork reflect the new caregiver. This helps avoid confusion during reassessments or redetermination.
🧭 Final Thoughts
Caregiver changes are common and can be done with minimal hassle when you follow the right steps. Clear communication with your ASW and proper documentation will help keep the transition smooth and ensure the care recipient continues to receive the support they need.